Sytraa Tech turns your docs, website, and support history into a product knowledge graph, then helps your team resolve tickets with source-backed AI answers.
The Problem
Most SaaS support stacks have answers everywhere and confidence nowhere. Sytraa closes that gap.
Product answers live across docs, Notion, websites, PDFs, Slack, and past tickets.
Models without grounded sources guess at policies, plans, and product behavior.
Support teams answer the same question dozens of times every week.
New agents take weeks to learn what the product can and cannot do.
Customers lose confidence when answers aren't backed by evidence they can verify.
The Solution
Ingest, structure, retrieve, draft, and approve in one workflow. Built so support teams stay in control.
Add your docs, website pages, PDFs, FAQs, and previous support conversations.
Identify entities, features, plans, policies, errors, workflows, and relationships.
Map your product into a knowledge layer that grows with every new source.
Combine vector retrieval with graph traversal to surface the right sources fast.
Generate AI support drafts that cite the exact passages they relied on.
Humans review, edit, approve, and feed every correction back into the system.
How it works
Four steps. One workflow. Built so your team can review, approve, and keep improving.
Add your docs, website, PDFs, FAQs, and previous support conversations. Sytraa normalizes them into a single knowledge layer.
Sytraa maps features, workflows, policies, integrations, errors, plans, and relationships into a queryable graph.
For each ticket, Sytraa retrieves the relevant sources and drafts a reply with citations and a confidence score.
Your team reviews, edits, and approves each reply. Every correction sharpens the system over time.
Capabilities
A focused toolkit for SaaS support teams. Honest status badges — no claims we can't back up yet.
Crawl your public site and documentation to keep the knowledge layer current.
Upload knowledge from PDFs, runbooks, and CSV exports of past tickets.
Entities and relationships across plans, features, policies, and workflows.
Drafts contextual replies for each ticket with citations and confidence.
Every reply links back to the exact passages that justify it.
See how well retrieved evidence covers each customer question.
Review, edit, and approve drafts before anything is sent.
Spot questions where your knowledge base falls short.
Use prior tickets as context so similar issues get faster replies.
Track approval rate, draft quality, response time, and topic coverage.
Bring Sytraa into Intercom, Zendesk, Freshdesk, and more.
Designed for email, chat, and shared channels as integrations roll out.
Product preview
Three columns: tickets, the AI draft with citations, and the sources that justify it.
Inbox · 3 open
Ticket T-2031 · Maya Chen
Does the Growth plan include Slack integration and custom roles?
AI draft · 92% confidence
Yes, both are included on the Growth plan. Slack integration can be connected from Settings → Integrations → Slack. Custom roles are available for workspace admins under Settings → Roles & Permissions.
Sources attached
Slack integration and custom roles are included on Growth.
Admins connect Slack from Settings → Integrations.
Custom roles are available for workspace admins on Growth.
Architecture
From source ingestion to a reviewed customer reply.
Use cases
Free your team from typing the same answer for the tenth time this week.
Activate the documentation you already wrote into a working AI assistant.
Surface the right context so new hires answer with confidence.
Surface customer questions your knowledge base does not yet cover.
Send drafts that include citations, not just plausible-sounding text.
Build the workflow once, then keep up as your product and customers grow.
Trust
Trust comes from showing your work.
Every draft cites the documents and passages that justify it.
No AI reply leaves the system without a teammate explicitly approving it.
See coverage and confidence per draft so judgment scales with volume.
Designed for traceable history: who approved what, with which sources.
Compliance certifications such as SOC 2 are part of our roadmap.
Pricing
Plans for every stage. Pick the one that matches where your team is today.
For founders and small SaaS teams validating AI support workflows.
Custom
For growing SaaS teams with recurring support tickets and a real backlog.
Custom
For support teams that need higher volume, deeper workflows, and security review.
Custom
FAQ
Sytraa Tech turns your docs, website, FAQs, PDFs, and past tickets into a product knowledge graph. It uses that graph to draft source-backed replies for support tickets, with a confidence score and human approval before anything is sent.
Book a demo and we'll show you the AI support brain running on your own docs and tickets.
Book a Demo